Question 1

Do I need an account to order?

Accepted Answer

No, you can check out as a guest. An account lets you track orders, save addresses, and use your wishlist.

Question 2

I forgot my password.

Accepted Answer

Click "Forgot password" on the login page. We'll send you a reset link by SMS or email if one is on file.

Question 3

How do I delete my account?

Accepted Answer

Call +234 8100783341 from the phone number on your account and we'll process deletion within 7 days.

Question 4

How do I place an order?

Accepted Answer

Add items to your bag, click checkout, fill in your delivery details, and pay. You'll receive an SMS confirmation within minutes.

Question 5

Can I modify or cancel my order after placing it?

Accepted Answer

You can request changes or cancellation within 2 hours of placing the order by calling +234 8100783341 with your order number. Once an order has shipped it cannot be cancelled.

Question 6

How do I track my order?

Accepted Answer

After dispatch you'll receive tracking details by SMS. You can also see live status under My Orders in your account.

Question 7

I didn't receive an order confirmation — what should I do?

Accepted Answer

Call +234 8100783341 with the phone number you used to order and we'll confirm whether the payment went through.

Question 8

Do you accept returns or exchanges?

Accepted Answer

All sales on Moodboard are final — we do not accept returns or exchanges. Please review your order carefully before paying. For damaged or wrong items, see the Shipping section below.

Question 9

What payment methods do you accept?

Accepted Answer

Card (Visa, Mastercard, Verve), bank transfer, and pay-on-delivery in selected Lagos zones.

Question 10

Is it safe to pay on Moodboard?

Accepted Answer

Yes. Payments are processed by PCI-DSS compliant providers (Paystack, Flutterwave) over an encrypted connection. We never store card details.

Question 11

My payment failed but I was charged. What now?

Accepted Answer

Pending charges from failed payments are typically released by your bank within 24–48 hours. If it persists, call +234 8100783341 with the transaction reference.

Question 12

Are your products authentic?

Accepted Answer

Yes — we design in-house or source directly from verified makers. Every product is what we say it is.

Question 13

An item I want is out of stock. Will it be back?

Accepted Answer

Many pieces are restocked. Sign in and tap the bell on the product page to be notified when it returns, or call +234 8100783341.

Question 14

Do you offer gift wrapping?

Accepted Answer

Yes — add "gift wrap" in the order notes at checkout. It's complimentary for orders over ₦25,000.

Question 15

When do you ship?

Accepted Answer

We dispatch every Saturday from our Lagos studio. Orders placed by Friday 6pm ship the same week.

Question 16

How much is delivery?

Accepted Answer

Delivery fees depend on your zone and are shown at checkout. Lagos starts at ₦2,500. Full zone breakdown on the Delivery Information page.

Question 17

Do you offer express delivery?

Accepted Answer

Yes, within Lagos. Express delivery (24–48 hours) is available at checkout for an additional fee.

Question 18

Do you ship outside Nigeria?

Accepted Answer

International shipping is available on request. Call +234 8100783341 with your items and address for a quote.

Question 19

My item arrived damaged or I received the wrong item. What should I do?

Accepted Answer

Call +234 8100783341 within 48 hours of delivery. We'll arrange a replacement or store credit on a case-by-case basis. Photos help us resolve faster.

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